Shipping

We carefully pack and ship all orders from Atami, Shizuoka, Japan. We currently ship to the United States and Australia.

All shipping rates below are in US dollars (USD).

Shipping Rates

Shipping is calculated by the total packed weight of your order, including protective packaging—not by the number of items purchased.

Total Packed Weight	United States¹	Australia²
Up to 1 kg	$35	$20
Over 1–1.5 kg	$65	$25
Over 1.5–2 kg	$70	$30
Over 2–3 kg	$105	$65
Over 3–4 kg	$120	$80
Over 4–5 kg	$135	$95
Over 5–6 kg	$150	$110
Over 6 kg	Contact us for a quote	Contact us for a quote

¹ United States: Shipping rates include applicable import duties and standard customs clearance fees, prepaid by us. Any applicable sales tax collected at checkout is shown separately.

² Australia: Shipping rates exclude any import duties, GST, customs clearance, or biosecurity inspection and handling fees assessed on arrival. These charges, if applicable, are the recipient’s responsibility. Any taxes collected at checkout are shown separately.

Shipping Methods

Up to 2 kg: Japan Post International Air Packet, with tracking, provided the packed parcel meets the service’s size limits.

Over 2 kg and up to 6 kg: Japan Post EMS, with tracking.

Some items may require EMS or a separate shipping quote because of their size or packaging needs, even if they weigh less than 2 kg. Where a separate quote is required, this will be noted on the product page.

Order Preparation and Delivery

Orders are normally dispatched within 3–5 business days after payment is confirmed, excluding weekends and Japanese public holidays.

Please allow approximately 10–20 business days after dispatch for international delivery. EMS is generally faster, but delivery times vary by destination and customs processing.

Order preparation time is additional to the delivery estimate above. All delivery estimates are approximate and are not guaranteed. Customs inspections, local holidays, weather, and transportation disruptions may cause delays.

Once your order has shipped, you will receive a shipping confirmation with tracking information.

Multiple Items

We combine items into one parcel whenever they can be packed safely together. Shipping is based on their combined packed weight; the full shipping fee is not charged separately for each item.

If separate parcels are necessary, additional shipping charges may apply. We will contact you before dispatch if the amount paid does not cover the required shipping.

Orders Over 6 kg and Oversized Items

For orders weighing over 6 kg when packed, or items marked as requiring a shipping quote, please contact us before placing your order.

Please include:

･The items you would like to purchase.

･Your destination country and postal code.

We will confirm suitable packaging, the shipping method, and the total shipping charge before providing a payment link. These orders may not be available through standard checkout.

Shipping Address and Returned Parcels

Please check your shipping address carefully and provide a contact phone number when required for delivery or customs clearance.

If you notice an address error, contact us immediately. Address changes cannot be guaranteed once an order has been dispatched.

Parcels returned because of an incorrect address, failure to collect, or refusal to pay applicable Australian import charges may incur return and reshipping costs. We will explain the available options and costs before arranging another shipment.

Where permitted by applicable law, any deductions from a refund will be limited to actual, unrecoverable costs.

Delivery Issues

If your item arrives damaged or you receive the wrong item, please contact us promptly through our Contact page. Include your order number, a description of the issue, and photos of the item, outer packaging, and shipping label.

Please retain the item and all packaging while the issue is being reviewed.

Tracking information may not update every day. If your parcel has not arrived after the estimated delivery window, please check the tracking history and any notices from your local postal service before contacting us. We will review the situation and submit a postal inquiry when needed.

Returns and Cancellations

We do not accept returns, exchanges, or cancellations due to a change of mind once an order has been placed.

Our kokeshi are vintage pieces and may show signs of age and previous ownership. Please review all photos, dimensions, and condition descriptions carefully before purchasing.

This policy does not affect your rights under applicable consumer law, including remedies for items that arrive damaged, are incorrect, or differ materially from their description.